Refund policy
Refund Policy
Last updated: June 18, 2026
At NoblePaw, we want every customer to clearly understand how returns, refunds, replacements, store credits, and order issues are handled. This policy applies to purchases made through our website.
Please read this policy before placing an order. By purchasing from NoblePaw, you agree to the terms below.
Return Window
Customers may contact NoblePaw within 14 days of delivery to request a return, refund, replacement, or store credit.
To be eligible for a standard return, the item must be new, unused, undamaged by the customer or pet, and returned with its original packaging and included parts when possible.
Requests made after 14 days of delivery may be denied unless there is a verified issue with the order, such as damage, a defect, an incorrect item, a missing item, or a package confirmed lost by the carrier.
Return Method
Approved returns must be sent back by mail.
Please do not send any item back before contacting us and receiving approval. If a return is approved, we will provide the correct return instructions and return address.
Items sent back without approval may not be eligible for a refund, replacement, or store credit.
How to Request a Return, Refund, Replacement, or Store Credit
To start a request, contact NoblePaw Customer Support at:
Email: shopnoblepaw@gmail.com
Phone: +1 (417) 664-4918
Support Hours: Monday–Friday, 9:00 AM–7:00 PM Central Time (CT)
Response Time: The NoblePaw team typically responds within 24–48 hours.
Please include:
Your full name
Your order number
The email address used at checkout
A clear explanation of the request or issue
Photos or videos if the item is damaged, defective, incorrect, incomplete, or not as described
Once we receive your request, we will review it and let you know whether your request has been approved or denied.
Eligible Returns
Returns may be approved when:
The request is made within 14 days of delivery
The item is new and unused
The item has not been damaged by the customer or pet
The item is returned with all included parts, accessories, manuals, and packaging when possible
The return is shipped back within the timeframe provided in our return instructions
The return is sent back by mail according to the return instructions provided by NoblePaw
We reserve the right to deny a refund if the returned item is used, damaged after delivery, incomplete, missing parts, or not returned according to our instructions.
Damaged, Defective, Incorrect, or Missing Items
If your item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible, preferably within 7 days of delivery.
Include clear photos or videos of:
The item
The packaging
The shipping label
The damaged, defective, incorrect, or missing part of the order
If the issue is verified and approved, we may offer a refund, replacement, store credit, or another reasonable solution.
Refunds, Replacements, or Store Credit
Refunds, replacements, store credits, or returns may be approved in situations such as:
The item is returned in new and unused condition within the 14-day return window
The item arrived damaged
The item arrived defective
The wrong item was delivered
An item was missing from the order
The item was significantly different from what was shown or described
The package was confirmed lost by the carrier
Another order issue was verified by NoblePaw
We may ask for photos, videos, packaging images, shipping label photos, tracking details, or other information before approving a request.
Non-Returnable Items
For safety, hygiene, and product integrity reasons, certain items may not be eligible for return unless they arrive damaged, defective, incorrect, incomplete, or otherwise verified by NoblePaw.
Non-returnable items may include:
Used pet products
Opened grooming products
Opened hygiene-related products
Collars, wearable pet items, or accessories that have been used
Items damaged by pets after delivery
Clearance, final sale, or heavily discounted items
Gift cards
Items returned without approval
Return Shipping Costs
Approved returns must be sent back by mail.
Customers are responsible for return shipping costs and return label costs.
If a return is approved, we will provide return instructions, including where the item should be sent. Please do not send any item back before receiving approval and return instructions from NoblePaw.
Original shipping charges, if any, may not be refundable unless the issue was caused by NoblePaw or our fulfillment process.
Restocking Fees
NoblePaw does not charge a restocking fee for approved returns.
Refund Timing
If a refund is approved, it will be issued to the original payment method used at checkout.
Approved refunds are usually processed within 10 days after approval or after the returned item has been received and inspected, depending on the situation.
Your bank, card provider, or payment processor may take additional time to post the refund to your account.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
We cannot guarantee cancellation once an order has started processing, shipped, or been sent to a fulfillment partner.
If cancellation is approved before processing or shipment, we may issue a refund to the original payment method.
Lost, Delayed, or Delivered Packages
If tracking shows that a package was delivered but you did not receive it, please first check with household members, neighbors, mailrooms, front desk staff, nearby delivery areas, and the local carrier.
If the package is confirmed lost by the carrier, contact us and we will review the issue.
NoblePaw is not responsible for packages that are lost, delayed, returned, or undeliverable due to incorrect or incomplete shipping information provided by the customer.
Incorrect Shipping Information
Customers are responsible for entering the correct shipping address at checkout.
If an order is returned, delayed, lost, or delivered incorrectly because of an incorrect or incomplete customer-provided address, NoblePaw may not be able to issue a refund. We may offer a reshipment or another solution at our discretion, depending on the situation.
Exchanges
NoblePaw does not accept exchanges.
However, if an item arrives damaged, defective, incorrect, incomplete, or otherwise has a verified order issue, we may offer a replacement, refund, store credit, or another reasonable solution if the request is approved.
Because inventory may change, we cannot guarantee that the same product, size, color, or variant will always be available for replacement.
International Orders
For international orders, customs fees, import duties, taxes, brokerage fees, or local delivery fees are usually the customer’s responsibility and are not refundable unless the issue was caused by NoblePaw or our fulfillment process.
Contact Us
For refund, return, replacement, store credit, or order issue requests, contact us at:
NoblePaw Customer Support
Email: shopnoblepaw@gmail.com
Phone: +1 (417) 664-4918
Support Hours: Monday–Friday, 9:00 AM–7:00 PM Central Time (CT)
Response Time: The NoblePaw team typically responds within 24–48 hours.
For faster support, please include your full name, order number, and the email address used at checkout.