Shipping policy
Shipping Policy
Last updated: June 16, 2026
This Shipping Policy explains how NoblePaw processes, ships, tracks, and handles customer orders. This policy applies to orders placed through our website, shopnoblepaw.store.
By placing an order with NoblePaw, you agree to the shipping terms below.
-
Shipping Locations
NoblePaw ships to customers in the United States and select international locations.
International shipping availability may depend on the customer’s country, product availability, carrier availability, fulfillment partner availability, local shipping restrictions, and checkout eligibility.
If an order is placed for a location we cannot ship to, we may cancel the order and issue a refund when appropriate.
-
Order Processing Time
Orders are usually processed within 2–5 business days after payment is received.
Processing time does not include weekends, holidays, shipping transit time, or carrier delays.
During busy seasons, promotions, holidays, supplier delays, fulfillment delays, or periods of high order volume, processing may take longer.
-
Estimated Delivery Time
Estimated delivery time is usually 15–20 business days after the order has been processed.
Total estimated delivery time, including processing and shipping, is usually 17–25 business days.
International orders may take longer depending on the destination country, customs processing, carrier speed, local delivery services, holidays, weather, and other factors outside our control.
Shipping times are estimates and are not guaranteed.
-
Shipping Costs
Shipping costs are shown at checkout before payment is completed.
Any available shipping offers, free shipping thresholds, flat-rate shipping options, taxes, duties, import fees, or additional charges will be displayed when available before checkout is completed.
The final shipping cost shown at checkout is the shipping cost that applies to your order.
-
Order Confirmation
After placing an order, customers should receive an order confirmation by email.
Please review your order confirmation carefully and contact us as soon as possible if your shipping address, email, phone number, product selection, or order details are incorrect.
-
Tracking Information
When tracking is available, customers will receive tracking information by email after the order has shipped.
Tracking may take several days to update after it is created. Some carriers or fulfillment partners may provide limited tracking updates, especially during early shipment movement, international transit, customs processing, or carrier handoff.
If you have not received tracking information after the estimated processing time, please contact us.
-
Multiple Shipments
Some orders may arrive in multiple packages, especially if items are shipped from different fulfillment partners, suppliers, or warehouses.
If your order arrives in separate packages, each package may have a different tracking number and delivery time.
-
Delivery Delays
Delivery delays may happen due to:
Carrier delays
Supplier or fulfillment delays
Weather
Holidays
High order volume
Customs processing
Local delivery issues
Incorrect or incomplete shipping addresses
Unexpected events outside our control
NoblePaw is not responsible for carrier or customs delays once an order has shipped, but we will review shipping issues when possible and help customers with available tracking or support information.
-
Incorrect or Incomplete Shipping Information
Customers are responsible for entering a correct and complete shipping address at checkout.
If you notice an address mistake, contact us immediately at:
We cannot guarantee address changes after an order has started processing, shipped, or been sent to a fulfillment partner.
NoblePaw is not responsible for lost, delayed, returned, or undeliverable packages caused by incorrect or incomplete customer-provided shipping information.
If an order is returned, delayed, lost, or delivered incorrectly because of an incorrect address entered by the customer, we may not be able to issue a refund. We may offer a reshipment or another solution at our discretion depending on the situation.
-
Lost, Missing, or Delivered Packages
If tracking shows that an order was delivered but you did not receive it, please first check:
Your mailbox
Front door or porch
Side door or back door
Apartment office or mailroom
Front desk or package locker
Nearby delivery areas
Household members
Neighbors
Local carrier office
If you still cannot locate the package, please contact the shipping carrier and then contact NoblePaw with your order number and tracking information.
If a package is confirmed lost by the carrier, we will review the issue and may offer a replacement, refund, store credit, or another reasonable solution depending on the situation.
-
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible, preferably within 7 days of delivery.
Email us at:
Please include:
Your full name
Your order number
The email address used at checkout
A clear description of the issue
Photos or videos of the item
Photos of the packaging
Photos of the shipping label
Once we receive your request, we will review the issue and let you know whether a refund, replacement, store credit, or another solution is approved.
-
Returns Related to Shipping Issues
Please do not send any item back before contacting us and receiving approval.
If a return is approved, we will provide the correct return instructions and return address. Items sent back without approval may not be eligible for a refund, replacement, or store credit.
For more details, please review our Refund Policy.
-
Customs, Duties, Taxes, and Import Fees
For international orders, customers may be responsible for customs fees, duties, taxes, import charges, brokerage fees, or local fees required by their country.
NoblePaw is not responsible for customs delays, customs fees, import duties, import taxes, brokerage fees, or local charges required by customs authorities or delivery carriers.
If an international order is refused, returned, delayed, or abandoned because customs fees, duties, taxes, or import charges were not paid, NoblePaw may not be able to issue a full refund.
-
Contact Us
For shipping questions, order tracking help, damaged items, missing items, incorrect items, or delivery issues, contact us at:
NoblePaw Customer Support
Email: shopnoblepaw@gmail.com
Phone: +1 (417) 664-4918
Support Hours: Monday–Friday, 9:00 AM–7:00 PM Central Time (CT)
Response Time: The NoblePaw team typically responds within 24–48 hours.
For faster support, please include your full name, order number, and the email address used at checkout.