Terms of service

Terms of Service

Last updated: June 16, 2026

Welcome to NoblePaw. These Terms of Service explain the rules and conditions that apply when you visit our website, browse our products, contact us, create an account, or purchase from our store.

By using our website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use our website or purchase from our store.

1. Business Information

This website is operated by NoblePaw.

Store Name: NoblePaw
Website: shopnoblepaw.store
Email: shopnoblepaw@gmail.com
Phone: +1 (417) 664-4918
Business Location: Lantana, Texas, United States
Support Hours: Monday–Friday, 9:00 AM–7:00 PM Central Time (CT)
Response Time: The NoblePaw team typically responds within 24–48 hours.

Throughout these Terms, “NoblePaw,” “we,” “us,” and “our” refer to NoblePaw. “You” and “customer” refer to visitors, users, and customers of our website.

1. Our Products

NoblePaw sells pet products, accessories, toys, supplies, and related items for pet owners. We currently focus on products for dogs and cats, but we may add additional pet products or other product categories in the future.

We make reasonable efforts to display product names, descriptions, photos, pricing, variants, availability, and product details accurately. However, small differences in color, packaging, size, texture, measurements, or appearance may occur due to screen settings, supplier updates, manufacturing changes, product improvements, or photo lighting.

Product descriptions and images are provided for general informational purposes and should be reviewed carefully before purchase.

1. Product Safety and Pet Use

Customers are responsible for using all products safely and appropriately.

Pets should be supervised when using toys, collars, grooming products, feeding products, accessories, or any other pet-related items. No pet product is indestructible, and customers should inspect products regularly for damage, wear, loose parts, or choking hazards.

Some products may not be suitable for every pet. If your pet has allergies, sensitive skin, a medical condition, is elderly, pregnant, nursing, aggressive with toys, or under veterinary care, consult a veterinarian before using any product that could affect your pet’s health, safety, or comfort.

NoblePaw does not provide veterinary, medical, or professional pet-care advice. Product information on our website is not a substitute for advice from a qualified veterinarian or pet-care professional.

1. Orders and Order Acceptance

After placing an order, you should receive an order confirmation by email. This confirmation means we received your order, but it does not guarantee that the order has been accepted, processed, or shipped.

We reserve the right to refuse, cancel, limit, or modify any order for reasons including, but not limited to:

Product unavailability

Incorrect pricing or product information

Suspected fraud or unauthorized activity

Payment issues

Incorrect or incomplete shipping information

Abuse of promotions, discounts, or offers

Violation of these Terms of Service

If we cancel an order after payment has been made, we will issue a refund when appropriate.

1. Pricing, Payments, and Promotions

Prices are shown on our website and may change at any time without notice.

Payment must be completed at checkout before an order is processed. Customers are responsible for any charges from their bank, card provider, payment processor, or currency conversion provider.

Discount codes, promotions, and special offers may be changed, paused, limited, or ended at any time. Promotions may have conditions, expiration dates, minimum purchase requirements, product restrictions, or other limitations.

We reserve the right to cancel or refuse orders if a discount code, promotion, pricing error, or offer is misused or applied incorrectly.

1. Shipping and Delivery

Shipping times are estimates and are not guaranteed. Processing times, supplier delays, carrier delays, holidays, weather, customs, high order volume, and incorrect shipping details may affect delivery.

Customers are responsible for providing a complete and accurate shipping address at checkout. NoblePaw is not responsible for delays, lost packages, returned packages, failed deliveries, or extra shipping costs caused by incorrect or incomplete customer-provided shipping information.

For more details about processing times, delivery estimates, tracking, shipping costs, and shipping-related issues, please review our Shipping Policy.

1. Returns, Refunds, Replacements, and Store Credit

Customers may contact us within 14 days of delivery to request a return, refund, replacement, or store credit.

Refunds, returns, replacements, or store credits may be approved in certain situations, such as damaged items, defective items, incorrect items, missing items, items significantly different from what was shown or described, or packages confirmed lost by the carrier.

All return, refund, replacement, and store credit requests must be reviewed before approval. Please do not send any item back unless NoblePaw has approved the return and provided return instructions.

For more details about eligibility, return instructions, refund timing, damaged items, defective items, incorrect items, lost packages, and return shipping costs, please review our Refund Policy.

1. Order Cancellations

If you need to cancel an order, contact us as soon as possible at shopnoblepaw@gmail.com.

We cannot guarantee cancellation once an order has started processing, shipped, or been sent to a fulfillment partner. If cancellation is approved before processing or shipment, we may issue a refund to the original payment method.

1. Product Availability

Product availability may change without notice. We reserve the right to discontinue products, update product details, limit quantities, remove products, or cancel orders if an item becomes unavailable.

If a product becomes unavailable after an order is placed, we may offer a refund, replacement, store credit, or another reasonable solution.

1. Website Accuracy

We work to keep our website accurate and updated, but we do not guarantee that all website information will always be complete, current, or error-free.

We reserve the right to correct errors, update information, change pricing, revise product details, remove content, or cancel orders if information on the website is inaccurate.

1. Customer Accounts

Customers may have the option to create an account on our website. You are responsible for keeping your account login information secure and for any activity that occurs under your account.

You agree to provide accurate and current account information. If you believe your account has been accessed without permission, contact us as soon as possible.

We reserve the right to suspend or terminate accounts that violate these Terms, submit false information, engage in fraud, abuse our website, or interfere with our business operations.

1. Reviews, Photos, and User Content

If you submit a product review, photo, video, comment, testimonial, support message, or other content to NoblePaw, you confirm that the content is accurate, lawful, and does not violate the rights of any other person or business.

By submitting content, you allow NoblePaw to use, display, reproduce, edit, or share that content for customer support, product improvement, website display, marketing, advertising, or business purposes, unless prohibited by law.

We reserve the right to remove or refuse content that is false, misleading, offensive, unlawful, spammy, abusive, or unrelated to our products or services.

1. Email and SMS Communications

By providing your email address or phone number, you agree that we may contact you about your order, shipping updates, customer support requests, returns, refunds, account issues, or other transaction-related messages.

If you sign up for marketing emails or promotional messages, we may send offers, product updates, promotions, or marketing communications. You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email or contacting us.

Even if you unsubscribe from marketing, we may still send non-promotional messages related to orders, support, account activity, security, or legal notices.

1. Third-Party Services

Our store may use third-party services for website hosting, checkout, payments, shipping, fulfillment, analytics, marketing, customer support, fraud prevention, apps, and other business operations.

Our store is powered by Shopify. Shopify and other third-party services may have their own terms, privacy policies, and practices. NoblePaw is not responsible for third-party websites, platforms, apps, services, or policies.

1. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, share, and protect personal information.

By using our website or placing an order, you acknowledge that you have read and understood our Privacy Policy.

1. Prohibited Uses

You agree not to use our website, products, or services for any unlawful, harmful, misleading, fraudulent, abusive, or unauthorized purpose.

You may not use our website to:

Break any law or regulation

Submit false, inaccurate, or misleading information

Place fraudulent orders

Abuse discounts, promotions, refunds, returns, or chargebacks

Attempt unauthorized access to our systems

Interfere with website security or functionality

Upload viruses, malware, or harmful code

Harass, abuse, threaten, or harm others

Copy, scrape, reproduce, or misuse our website content, images, product descriptions, branding, or design

Use our website or products in a way that violates these Terms or any applicable law

1. Intellectual Property

All website content, including text, product descriptions, graphics, logos, branding, photos, layout, design, and other materials, belongs to NoblePaw or is used with permission.

You may not copy, reproduce, distribute, sell, modify, or use our website content without written permission.

1. Disclaimer of Warranties

Our website, products, and services are provided on an “as available” and “as is” basis to the fullest extent allowed by law.

We do not guarantee that our website will always be uninterrupted, secure, error-free, or available. We do not guarantee that every product will meet every customer’s expectations or be suitable for every pet.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

1. Limitation of Liability

To the fullest extent allowed by law, NoblePaw is not responsible for indirect, incidental, special, punitive, or consequential damages related to your use of our website, products, or services.

Our total liability for any order-related claim will not exceed the amount paid for the specific order related to the claim.

This limitation does not apply where prohibited by law.

1. Indemnification

You agree to hold NoblePaw harmless from claims, damages, losses, liabilities, costs, and expenses arising from your violation of these Terms, misuse of our website, misuse of our products, false information you provide, or violation of any law or third-party rights.

1. Governing Law

These Terms are governed by the laws of the State of Texas, United States, to the extent permitted by applicable law.

1. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to apply.

1. Changes to These Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with a new “Last updated” date.

By continuing to use our website after changes are posted, you agree to the updated Terms of Service.

1. Contact Us

For questions about these Terms of Service, contact us at:

NoblePaw Customer Support
Email: shopnoblepaw@gmail.com
Phone: +1 (417) 664-4918
Support Hours: Monday–Friday, 9:00 AM–7:00 PM Central Time (CT)
Response Time: The NoblePaw team typically responds within 24–48 hours.